Haivision Professional Services

Accelerate Your Success: Introducing Haivision Professional Services

We’re excited to announce the launch of Haivision Professional Services, focused on taking our customers’ success to the next level! Our mission is simple, to help you, our customer, realize the full potential of your investment in our products and solutions by going beyond traditional configuration and offering services to ensure your success before, during, and after deployment.  

Harness Haivision Expertise 

Focused on making sure that you receive rapid time to value, our Professional Services team of qualified technical experts are highly knowledgeable industry veterans with years of experience. With a strong skill set in both video and information technology, our Professional Services team understands all of the essential hardware, software, and networking components critical to the success of your project.  Along with project management, solution design and training, we provide deep technical and industry expertise and repeatable best practices that you can trust. And, because our experts work exclusively for Haivision, you can rest assured that no one knows our video solutions as well as they do. Turn to our Professional Services team to help: 

  • Achieve predictable, rapid time to value 
  • Maximize the value of your Haivision investment 
  • Reduce risk and avoid operational pitfalls 
  • Ease the challenge of multi-vendor integration  
  • Ensure your solution is optimized and performing at its best 

3 Service Tiers to Suit You 

We understand that no two customers are alike and to meet your unique requirements, we’re offering a tiered service with Basic, Standard and Premium packages depending on your needs.  

Our Basic Service is for customers who need a little extra support to get their Haivision video products up and running quickly with remote assistance and includes a configuration and commissioning service as well as a project requirements review.

The Standard Service is for more complex solutions built around several products such as IPTV, performance recording and digital signage which require integration with an existing network via on-site configuration and commissioning.  

For projects that call for expertise in multiple practice areas, complex multi-site systems or ongoing professional engagement beyond initial implementation, you’ll want to choose our Premium Service. Our Professional Services team will engage directly with your A/V, network and IT teams to strategize on video delivery across your organization. Our team will help you adapt and integrate your Haivision video products to your specific network environment and workflows. The Premium Service also includes access to a designated Technical Account Manager who will have an in-depth understanding of your environment, workflows, any ongoing issues as well as your technical needs. 

Trusted Advisors at Your Fingertips 

In addition to these service packages, the professional service team also offers a range of complementary à la carte design and consulting service options available both on-site or remotely. From health checks, integration services, tuning, analysis and optimization to system upgrades and training, we can help you to reach your goals and support the efficient operation and long-term sustainability of your solution. 

For a detailed list of our all our service offerings and to discover how you can benefit, download our Professional Services Overview.

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